Right of withdrawal for MASK-IN Products
The customer has the right to withdraw from any order regarding the UPCYCLING collection (sneakers and accessories) and the model WALK OUTSIDE THE BOX TOTAL WHITE, without giving any reason and with any statement, provided explicitly, delivered to Mask-in.
The right of withdrawal is, however, excluded with regard to the products of the collection WALK OUTSIDE THE BOX CUSTOMIZED . If you wish to return the purchased products, please contact Customer Service (see the contact details at the bottom of the page) and request support.
Information regarding the right of withdrawal (ex art. 49, paragraph 1, lett. (h) of Legislative Decree no. 206/2005 “Consumer Code”)
The customer has the right to withdraw from the contract, without giving reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last item ordered. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the period of 14 days shall begin on the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last good. To exercise the right of withdrawal, you must inform MASK-IN (e-mail: email@example.com) of the decision to withdraw from this contract through any explicit statement to this effect (for example, with a letter sent by e-mail). For this purpose it is possible, but not mandatory, to use the standard withdrawal form which can be downloaded here or to use the standard text indicated in point 6.3. Where the customer decides not to use the standard withdrawal form attached, he must submit any other explicit statement of his decision to terminate the contract. The withdrawal period shall be deemed to be respected if the customer submits his declaration before the expiry of the 14-day period starting from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires the physical possession of the last good ordered.In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the period of 14 days shall begin on the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last good.
Effects of the withdrawal
Following the withdrawal from this contract, MASK-IN will refund all payments made by the buyer, including delivery costs (except for any additional costs arising from the choice of a type of delivery other than the standard one offered by MASK-IN)without undue delay and in any case no later than 14 days from the day on which MASK-IN is informed by the customer of the decision to exercise the right of withdrawal. These refunds will be made using the same payment instrument used by the customer at the time of purchase, unless otherwise stated. In any case, the customer shall not incur any costs as a result of such reimbursement. The refund may be suspended until MASK-IN receives the returned products or until the customer can prove that the goods have been shipped, whichever is the earlier. The customer is obliged to return or deliver the products without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the sales contract. The Products must be returned – properly packed in their original packaging, not damaged, damaged or dirty and equipped with any accessories, instructions for use and documentation. In case of loss of the original packaging, the Customer must, at his own expense, provide for the replacement of the same in order to proceed with the return of the Products MASK-IN; – with the transport document (present in the original packaging), so as to allow MASK-IN to identify the customer (Order number, first name, last name and address); – without signs of use, if not those compatible with carrying out a normal test of the article (must not show any trace of prolonged use or in any case exceeding the time required for a test and must not be in such a state as to prevent resale). If the returned product does not comply with the requirements of the previous paragraph, or the exception to the right of withdrawal for PRODUCTS WALK OUTSIDE THE BOX CUSTOMIZED in relation to sealed products, the withdrawal will not be effective. The costs of returning the goods are borne by MASK-IN provided that the customer uses the return documents provided by MASK-IN and sends the goods from the country where the delivery took place. Otherwise, the costs of the return will be charged to the customer. The customer is responsible for any decrease in the value of the goods resulting from handling the goods other than that necessary to establish the nature, characteristics and operation of the products themselves.
Standard form of withdrawal
The customer who intends to withdraw from the contract using the standard withdrawal form downloadable here is requested to fill it out and send it to: MASK-IN, Via del Vicano, 2, 50060 Pelago FI, fax: +29 055 831 1538, e-mail: firstname.lastname@example.org Without prejudice to the possibility for the customer to exercise the right of withdrawal by communicating to MASK-IN any other explicit statement of its decision to withdraw from the contract, the customer may use the following standard text
Hereby I/We (*) notify the withdrawal from my/our (*) contract concluded for the purchase of the following goods/services (*)
– ordered on (*) / received on (*)
– name of the purchaser(i)
– address of buyer(s)
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